Privacy Policy

Nai Do Transpersonal Academy Last updated: April 2026

1. Who We Are

Nai Do Transpersonal Academy is an international training and therapeutic practice founded by Sanela Čović, based in Spain. We provide transpersonal hypnotherapy, regression therapy, Adlerian counselling, consciousness work, and professionally accredited practitioner training programs.

Data Controller: The Soul Academy SL (CIF: B02980472) Trading as Nai Do Transpersonal Academy

Email: academy@nai-do.com

Phone: +34 614 366 267

Website: https://nai-do.com

2. What Information We Collect

We collect personal information in the following ways:

Information you provide directly:

Name, email address, and phone number when you contact us, book an appointment, or subscribe to our newsletter
Information submitted through application and admissions forms (including professional background, motivations, and relevant personal history)
Payment information when you purchase services or enrol in training programs (processed securely by third-party payment providers — we do not store payment card details)
Testimonials or reviews you choose to share with us
Any information you provide during therapy sessions or training (subject to strict therapeutic confidentiality — see Section 7)

Information collected automatically:

IP address, browser type, device information, and pages visited when you use our website
Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use personal information for the following purposes:

To provide therapy sessions, training programs, and related services
To process applications, enrolments, and payments
To communicate with you about appointments, program updates, and relevant information
To send newsletters and updates (only with your consent — you may unsubscribe at any time)
To improve our website, services, and user experience
To comply with legal obligations

We will never use your personal information for purposes unrelated to our services without your explicit consent.

4. Legal Basis for Processing (GDPR)

Under the EU General Data Protection Regulation (GDPR), we process your data on the following legal bases:

Consent — when you subscribe to our newsletter, submit an enquiry, or voluntarily provide information
Contractual necessity — when processing is required to deliver services you have requested or enrolled in (therapy sessions, training programs, appointments)
Legitimate interest — for website analytics and improving our services, where this does not override your rights
Legal obligation — where we are required by law to retain or disclose information

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties. We may share information with:

Service providers who help us operate our business, including:
- Squarespace (website hosting)
- Calendly (appointment scheduling)
- Google (analytics and business tools)
- Email marketing platforms (newsletter delivery)
- Payment processors (secure transaction handling)
Accrediting bodies (IACT, Michael Newton Institute) — only the minimum information required for certification and accreditation purposes
Legal authorities — if required by law, regulation, or legal process

All service providers are bound by data protection obligations and process your information only on our instructions.

6. International Data Transfers

Our services are delivered online worldwide. Some of our service providers (such as Squarespace and Google) may process data outside the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Confidentiality of Therapy and Training

The nature of our work requires the highest standards of confidentiality.

All information shared during therapy sessions is strictly confidential and is not disclosed to any third party without your explicit written consent, except where required by law or where there is an immediate risk of serious harm.
Information shared during training programs (including peer practice sessions) is treated with the same respect for confidentiality. All students agree to confidentiality as a condition of enrolment.
Testimonials are published only with explicit permission from the individual concerned.

8. Cookies

Our website uses cookies to improve your experience. These include:

Essential cookies — required for the website to function properly
Analytics cookies — to help us understand how visitors use our website (e.g. Google Analytics)
Third-party cookies — set by services embedded in our site (e.g. Calendly scheduling, translation tools)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy:

Client and session records — retained for the period required by applicable professional and legal obligations (typically a minimum of 5 years after the last session, in accordance with Spanish healthcare record-keeping requirements)
Student and training records — retained for the duration required for certification and accreditation purposes
Newsletter subscribers — retained until you unsubscribe
Website analytics data — retained in anonymised form

When data is no longer needed, it is securely deleted or anonymised.

10. Your Rights

Under the GDPR, you have the following rights:

Access — request a copy of the personal data we hold about you
Rectification — request correction of inaccurate or incomplete data
Erasure — request deletion of your data (subject to legal retention obligations)
Restriction — request that we limit how we process your data
Portability — request your data in a structured, machine-readable format
Objection — object to processing based on legitimate interest
Withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at academy@nai-do.com. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

11. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18 without appropriate consent, we will take steps to delete it promptly.

12. Links to Other Websites

Our website may contain links to external sites (such as the Michael Newton Institute, IACT, Calendly, and social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.

14. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Sanela Čović Nai Do Transpersonal Academy Email: academy@nai-do.com Phone: +34 614 366 267